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Coventry Citizens Advice Bureau
Kirby House
Little Park Street

Opening Times

Reception Service

9.30am - 4.00pm Monday to Friday

Drop-In Sessions

9.30am - 1.00pm* Monday to Friday
* Depending on demand

Healthwatch Coventry is the local, independent champion for health and social care. Providing:

  • Information for the public about services;
  • Help in making a NHS complaint; 
  • Gathering feedback and funnelling local voices to those who run and plan services

Go to the Healthwatch Coventry Website

New rules for high interest lenders


The rules have changed for short term high cost (including payday and doorstep) lenders. Among other rule changes, lenders are now required to: carry out proper affordability checks before agreeing loans, roll over loans no more than twice, only try to collect payments using continuous payment authority twice, signpost consumers to independent and free debt advice before a loan can be rolled over, and include a ‘health warning’ on payday loan adverts.

For more detail on the new rules go to: 
or visit

To report misleading adverts go to:

To complain about poor behaviour from lenders (if their response to your original complaint was unsatisfactory) go to:

You can also call the Citizens Advice Consumer Helpline on 03454 040506 or report your experiences to: (search using 'payday loan survey')

To find out about credit unions in your area go to:

To get good family budgeting advice, go to: and put the term 'budgeting' in the search engine.

To find out about 'loan sharks' go to: 

Don't let short term debt
lead to long term problems


Introducing advice buddy our new online tool created from our most frequently asked questions and designed to help you find the right advice when you need it.

If advice buddy can't directly solve your query, you can also use it to email your enquiry to the bureau.

Welcome to our website

If you are looking to obtain advice, or are trying to find out where you can get help, just by visiting this website you have taken the first step in seeking expert, impartial, confidential and free advice.

There are a number of ways one of our trained CAB advisers can help you resolve your problem. Our advisers don't tell you what to do, but we will explain your options and possible outcomes of different courses of action.

As with all Citizens Advice Bureaux, our advice is free, independent, impartial and confidential

Energy Advice from WPD

Bureau Services

Click below for more information about the various services offered by Coventry CAB



    The Big Difference Fund    


Online Services

Self-help information is available at, which is the public information service of Citizens Advice. It provides CAB information on your rights, including debt, benefits, housing, consumer and legal issues.

How to Heat Your Home and Save Money

Find out how it's now even easier for you to get free help from your own energy supplier through ECO

Free Loft Insulation

Free Cavity Wall Insulation

Free Boiler

Click for more info

Contact Us

You can access the advice services at Coventry CAB in a number of ways.

Click on the link below for more details

More Info


(Children & Young Persons' Project)
Click here
to see if your local school offers a CAB Information Service

Under-Occupancy Calculator

Find out if you are likely to be affected by the changes in the housing benefit rules

Under-Occupancy Calculator

Campaign for Change

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