Accessibilty: Site Presentation

Cycle text size
Cycle colour scheme
Reset style

Search this site:

Page Header

The following content is the page header.

Coventry Citizens Advice Bureau

Home

Home
Get Advice
Campaigns
About Us
Volunteers
FAQ's
Jobs
Room Hire
- Room Hire Enquiry Form
Contact Us

Main Content

The following content is the main page content.

Coventry Citizens Advice Bureau Questionnaire

Submitted by illuminate on Mon, 01/03/2010 - 1:02pm

As part of our commitment to improving the service we provide we have made this online questionnaire available for you.

We would be grateful if you could help us be completing this form and clicking the submit button at the bottom of the page.

Please be assured that the survey is completely confidential.

Question1

Where did you access the service?:

Website

City Centre

Outreach

Telephone

Could not access service (please explain why)

Please explain why you could not access the CAB service:

Question 2

How long did you have to wait to speak to a member of staff?:

Less than 30 minutes

Less than 1 hour

1 - 2 hours

More than 2 hours

Not Applicable

Question 3

Did you find the waiting period to be:

Acceptable

A little too long

Far too long

I did not or could not wait

Question 4

How informative did you find our staff?:

Very informative

Fairly informative

Fairly unhelpful

Very unhelpful

Undecided

Not Applicable

Please choose one option. If you're not sure, select Undecided.

Question 5

How well did we listen to what you had to say?:

Very well

Fairly well

Fairly poorly

Very poorly

Undecided

Not Applicable

Please choose one option. If you're not sure, select Undecided.

Question 6

How long did you have to wait for your appointment?:

Less than 48 hours

Less than a week

Less than 2 weeks

More than 2 weeks

Not Applicable

Question 7

Did you find the wait for this appointment to be:

Acceptable

A little too long

Far too long

I did not attend the appointment (please explain why below)

Not Applicable

Please explain why you did not attend your appointment:

Question 8

Upon receiving advice, did you find it to be:

Extremely valuable

Somewhat helpful

Not particularly helpful

Unhelpful

Question 9

Did the advice you received:

Reduce anxiety and stress?

Increase your income?

Help you financially?

Have no effect?

Question 10

Was there anything else we could have done to improve our service?:

About you (optional)

If you want us to contact you regarding your answers on this questionnaire, please give us your name and a contact number.

Either way, your results are treated in complete confidence.

Your name:

Email:

Contact number:

Many thanks for taking the time to complete this survey. This will help us to improve our service in the future.

To complete the survey, please press Submit.

Page Footer

The following content is the page footer.

Page Footer Region

The following content is the page footer region and may contain blocks of content.

Accessibilty: Site Navigation

Accessibilty: Site Presentation

Page Header

Coventry Citizens Advice Bureau

Main Content

Coventry Citizens Advice Bureau Questionnaire

Page Footer

Page Footer Region

Accessibilty: Site Navigation