Frequently Asked Questions
What type of advice do you provide?
Coventry CAB provides both generalist and specialist advice services. All advice is free, confidential, impartial and independent. If we are unable to provide advice in a particular subject area, we will endeavour to refer you to a quality provider who can.
When are you open?
Please refer to our opening times page here.
Where are you?
Our address is 4th Floor, Coventry Point, Market Way, Coventry, CV1 1EA.
Our building is located between Woolworths and BHS in Coventry city centre. A map of our location is located here.
If you need to find the location of one of the other Outreach Services, please refer to our Opening Times & Services page. Details and location maps of all services are listed.
Can I make an appointment?
Coventry CAB do not offer appointments on an initial basis. You are required to attend during our opening hours via our Open Door Service initially, where you will be given some advice. If we are unable to resolve all your advice needs during this first 'diagnostic' interview, we will usually provide you with an appointment to see a dedicated caseworker at a later date.
I work during the week, can I make an appointment?
No. In order to provide our service to as many people as possible, it is necessary for us to provide open door service sessions only. You will need to make arrangements to attend during one of our open door service sessions, after which, if necessary, a further appointment will be made for you to see a dedicated caseworker.
I attended during your opening hours but you were closed. How can I get some advice?
It is not uncommon for the Bureau to need to close before our advertised closing time of 2.00pm. This is because the Bureau is extremely well attended and we can only see a set number of clients in one session. If you did attend for advice and the Bureau was closed we apologise for this, but you will need to attend during our next advice session, either on a Monday or a Wednesday. Alternatively, you may be able to obtain advice from another advice provider listed in our Other Advice Providers section.
Do I need to bring anything?
Generally we ask that you bring evidence of who you are (unless you wish to remain anonymous), any paperwork relating to your advice requirements, evidence of any income you are receiving and any contact details you can give us.
Can I get some advice online?
Coventry Citizens Advice Bureau do not currently provide online advice, however it is possible to obtain some general advice on a range of subjects from the Citizens Advice Bureau's Adviceguide website.
Go to www.adviceguide.org.uk for more information.
Is there anywhere else I can get advice?
There are a number of alternative advice providers available who can give you advice on a range of subjects including debts, benefits, employment and immigration. Take a look at our Other Advice Providers page to see if there is an advice provider to suit your advice needs.
