If you are unable to attend the Bureau or simply wish to find details of specific consumer advice providers, you may be able to find one to suit your advice needs from the list below.

Coventry Citizens Advice Bureau wishes to point out that in no way are any of the providers listed below connected to or endorsed by Citizens Advice, however each provider has been thoroughly researched and assessed for security and confidentiality reasons.

Consumer Advice

[1]

All initial requests for Consumer Advice and information in Coventry is now provided by Consumer Direct. Coventry Trading Standards will continue to operate an Advice Service to consumers but only in relation to cases that are referred to us by Consumer Direct that require specialist help.

Consumer Direct is a telephone and online consumer advice service, which is supported by Local Authorities in the West Midlands and by Government. Consumer Direct works in partnership with Local Authority Trading Standards Services offering clear, practical first level advice and information on a wide range of consumer issues. More complex problems or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.

[3]

The Office of Fair Trading (OFT) is responsible for making markets work well for consumers. They achieve this by promoting and protecting consumer interests throughout the UK, while ensuring that businesses are fair and competitive. The OFT can be contacted by telephone on 08457 22 44 99 or at their website www.oft.gov.uk [4].

[5]

Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues. Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services. They can be contacted on 08454 04 05 06 or at their website www.consumerdirect.gov.uk [6].