If you are intending to attend the Bureau for advice you will need to attend between 09.30am and 4.00pm. We can see upto 20 people each day. There also is a reception service available every day which provides information only, no advice.

If you are a deaf client, and you can access our deaf service on Tuesdays between 10.00am and 11.45pm.

When you are attending the Bureau for advice, we would ask that you bring any relevant documentation or information you can to assist us with advising you.

On arrival, you will be given a ticket number by our reception staff for your place in the queue to receive a (gateway) interview to establish your advice needs.

Your area of advice may not be something we are able to advise on or there may be a more specialist provider available to you within the City. If this is the case, we will provide you with details of the alternative service.

If you are in the queuing system to have a gateway interview from Coventry CAB, we ask that you be patient. We deal with a large number of clients on a daily basis and strive to provide advice as quickly as possible. However, the need to be thorough and to provide accurate advice is paramount, which may result in longer waiting times.

When we are providing you with advice, please be aware that we may need to ask personal questions such as financial details, family history, accommodation arrangements, immigration status, etc. Any questions we ask are in the strictest confidence and will only ever be asked in order to assist you further.

After providing you with advice, we will either:

• Conclude your issue(s) during the gateway interview;

• Take you on as a client and assist you with your ongoing issue(s);

• Refer you to another organisation better suited to your advice needs.

If you are unable to re-attend the Bureau for advice, please search through this website to see if any of our advice guides or fact sheets can assist you. Alternatively there are links to various advice providers on the Advice Services Coventry website (www.adviceservicescoventry.org.uk).