Volunteers

We need more Generalist Advice Volunteers!

We need them because we want to extend our existing team of volunteers. They presently work alongside our caseworker team to provide our advice service.

We offer training that leads to the Generalist Certificate in Advice work; this in turn will equip you not only for CAB work, but also for employment in the wider field of advice provision.

The training involves:-

• A 19 week course. During this time a tutor guides your learning and your colleagues support you.
• Observing interviews and shadowing Bureau workers.
• Studying 19 Training Packs.
• Completing 4 training manuals that validate learning.
• Conducting observed and supported client interviews.

When you have completed your final assessed interview, you are awarded the certificate and join the existing volunteers on the rota. We then ask you to give us 12 hours each week. This can be spread over Monday, Tuesday, Wednesday and Friday during our core hours of 9.30a.m. to 3.30p.m. Thursdays are reserved for on-going training events and meetings.

We also need Information Assistants and Administrators

Information Assistants

We have a team of Information Assistants who offer 5 hours per week to the Bureau (9.30am - 2.30pm). They are available 5 days per week (Monday - Friday) to the public during our opening times. They do not advise clients, but they do listen to the problem(s) presented and then provide guidance to the correct source of information.This may be via a leaflet, a website or another service.

Most often the Information Assistants will be accessing the Citizens Advice Bureau Adviceguide [1] information source. The client may then be able to obtain sufficient assistance to enable them to take the next step towards resolving the problem for themselves.

Administrators

Administrators provide a key role in the smooth running of the office, and we would be pleased to hear from you if you feel you could spare us a few hours each week. Tasks would include things such as filing, photocopying, computer data entry, and anything else office related.

If you would like more information, or are interested in becoming a volunteer at the Bureau, you can download the relevant volunteering request form below:

• Click here if you are interested in Advice Volunteering [1] [1]

• Click here if you are interested in Admin Volunteering [1] [1]

• Click here if you are interested in Information Assistant Volunteering [1] [1]