Volunteering at Coventry CAB

Coventry Citizens Advice Bureau is always looking for new volunteers for a variety of roles; we have volunteers who are generalist advisers, who work as information assistants and reception assistants and others who help with administration tasks. The descriptions below set out what is involved in each role.

Generalist Advisers

Advisers see clients with problems across a wide range of enquiry areas including debt and benefits, employment, housing, family and personal matters and consumer problems.  The training initially takes about 3 months before volunteers are ready to advise independently and up to a year is needed in order to obtain the full Certificate in Generalist Advice.  Coventry CAB asks for a commitment of 12 hours per week for this role, spaced over 2 days.

Information Assistants

These volunteers help clients to access information for themselves via the internet, using Adviceguide – the CAB information service for public use.  We also keep a large stock of leaflets and can signpost clients on to other organisations.  Information assistants commit to one day per week from 9.30 to 2.30 and training takes place over 5 sessions.

Reception Assistants

Volunteers help staff reception to greet and inform clients of our services and to manage the queuing system.  Reception assistants also input client data for record keeping.  They offer one day per week and training takes place initially during one session with further training whilst on the job.

Admin Volunteers

This group is involved in a variety of administration tasks including photocopying, typing and filing.  Training is given for specific tasks and there is no set pattern of hours.

If you would like more information on becoming a volunteer, you can contact us in two ways:

Email us directly

You can send an email directly to our volunteering email address. You will need to provide details such as your name, address, age and specify which area of advice you are interested in. Once we have received your email we will contact you in due course.

To send us an email, click the link below.

I Am Interested in Volunteering

Contact us via Citizens Advice

You can fill in the volunteering application form on the National Citizens Advice website. This application form requires you to complete some more detailed information which may give us a better indication of what area of advice you are interested in. Once submitted this application form will be forwarded directly to the Training Manager at Coventry Citizens Advice Bureau, who will contact you in due course.

To fill in the application form, click the link below.

Apply via Citizens Advice